Terms of service

 

TERMS OF SERVICE

Welcome to Trendytwins. By using this site, you agree to follow and be bound by the terms outlined below. Trendytwins reserves the right to modify these terms at any time without prior notification. Site users must agree to and abide by these changes accordingly. Please review this page periodically for updates. Your use of our site at any time constitutes full acceptance of our terms of service.

DESCRIPTION OF SERVICE

Trendytwins is an online retailer of women’s apparel designed and manufactured in Bangalore, India. The website allows customers to purchase a wide array of high-end nightwear. Once an order is placed, Trendytwins will ship the product to you and is entitled to payment for the service.

SITE USE

You may not access or use the Trendytwins website for any illegal or unauthorized purpose. You agree that any comments or other user submissions you make on the Trendytwins website will not violate the rights of any third party, including copyright, trademark, privacy, or other personal rights. You are solely responsible for the content of any comments you make.

USAGE RESTRICTIONS

All content on the Trendytwins website (including all visuals, text, audio, and video clips) is subject to copyright protections.

EXACTNESS OF THE PRODUCT

The images of items on the website are for illustrative purposes only. Although we have made every effort to display colors accurately, we cannot guarantee that your computer's display of colors accurately reflects the color of the items. Your items may vary slightly from those images. All sizes and measurements of items are approximate; however, we strive to ensure they are as accurate as possible. We take all precautions to ensure that all details, descriptions, and prices of items are accurate.

PRICING

At Trendytwins, we are committed to providing our customers with great quality products at affordable prices. Our products are sold online and are inclusive of taxes. We have made every effort to display our items as accurately as possible on the site. Please be aware that variations in style, color, size, shape, and look may occur. If you are not satisfied with your purchase, please review our Returns & Exchanges section for further assistance.

VIOLATION & TERMINATION

You agree that Trendytwins may, in its sole discretion and without prior notice, terminate your access to the website and block your future access if we determine that you have violated these Terms of Service or any other policies. If you or Trendytwins terminates your use of any service, you shall still be liable to pay for any service that you have already ordered up until the time of such termination.

CONTACT INFORMATION

If you have any questions, comments, or requests regarding our Terms of Service or the website, please reach out to us at care@trendytwins.com.

Return policy
EASY 2 DAYS RETURNS

Trendytwins accepts returns within a 2-day period from the date your product has been delivered to you under the following conditions.

We have a strict No Refund Policy.

1. Condition of Return Items: Item(s) must be returned in their original condition and packaging: unworn, unwashed, and with all tags attached.

2. Return Delivery Costs: Return delivery costs for products with manufacturing faults or incorrectly supplied items will be the responsibility of Trendytwins. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.

3. Non-returnable Items: 'Sale', 'Final Sale', 'Clearance Sale', '999 Squad', 'Flash Sale', or 'End Of Season Sale' items cannot be returned or exchanged. Customized products are non-refundable or exchangeable.

4. Material or Color Preferences: Exchanges/Returns will not be accepted if the customer does not like the material or color of the dress. We suggest that the customer should read the product description and review all pictures before ordering. You can also message us for more details about the product if needed.

5. Liability: Our liability is limited only to the Invoice Value.

6. Video Proof: Returns will only be accepted when you provide a video showing the product in its original condition with tags attached.

RETURNS PROCESS

To return an item, simply message us on WhatsApp at +919871716740. Someone from our customer care team will contact you within 1-2 business days and guide you through the return process. They may request further information/photographs, including a video of the product, to assess your return request. Please assist them. Note that you will be responsible for the cost of return shipping.

ONCE TRENDYTWINS RECEIVES YOUR RETURN

1. Assessment: Our team will assess the product once it reaches our warehouse.

2. Refund or Exchange: The amount you paid for the product(s) will be refunded to you in the form of store credit or will be exchanged, depending on availability. The store credit will be valid for 3 months from the date of issue.

3. Notification: You will receive a courtesy email update from Trendytwins as soon as your refund has been initiated.

CANCELLATIONS

Before placing your order, you can view the contents and the total amount in your shopping cart. Once your order has been placed, no further modifications or cancellations can be made.

DISCOUNT CODES

Discount codes are not applicable on items that are already on discount/sale.

ADDITIONAL NON-RETURNABLE ITEMS

Gift cards are non-returnable.

MODIFICATIONS

Trendytwins reserves the unilateral right to modify or alter the above conditions and policy without prior notice, and the same shall be final and binding.

 

Contact Us

TrendyTwins,

Street- 70, Mahavir Enclave part - 3 New Delhi 110059
Email ID : care@Trendytwins.in

Phone Number : 919871716740